Privacy Policy

 

At Gloryance, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.gloryance.com.

1. Who We Are

Gloryance is an online retail business based in the United Kingdom.
📧 Contact email: Returns.gloryance@gmail.com

We act as the Data Controller for the personal data you provide.

2. Information We Collect

We collect information to process your order and improve your shopping experience. This includes:

a. Personal details:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

b. Payment details:

  • Payment information is securely processed through trusted third-party payment providers.

  • We never store your full payment card details.

c. Technical data:

  • IP address

  • Browser type and version

  • Device type

  • Website usage information (via cookies or analytics)

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders

  • To communicate with you about your purchase or any support queries

  • To manage returns, refunds, or warranty claims

  • To send updates or promotions (only if you’ve opted in)

  • To improve our website and customer experience

  • To comply with legal or tax obligations

4. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

Cookies are small files stored on your device that help remember your preferences.
You can choose to disable cookies in your browser settings, but some site features may not work properly as a result.

5. How We Share Your Information

We never sell your personal information.

We may share data with trusted partners only when necessary, such as:

  • Shopify, which hosts our store

  • Payment providers 

  • Courier and delivery services to ship your order

  • Analytics tools (e.g., Google Analytics) to improve our services

Each of these partners is required to keep your data secure and use it only for the agreed purpose.

6. Data Retention

We keep your information only as long as necessary:

  • Marketing data: until you unsubscribe or withdraw consent

When we no longer need your data, it will be securely deleted or anonymised.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of any incorrect or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict certain types of data processing

  • Withdraw consent for marketing emails at any time

8. Security of Your Information

We take your data security seriously.
Our website uses SSL encryption and secure third-party processors to protect your information against unauthorised access, loss, or misuse.

9. Marketing Communications

You will only receive marketing emails if you’ve chosen to opt in.
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect new legal requirements or changes to our practices.
The latest version will always be available on this page with the updated date.

11. Contact Us

If you have any questions or concerns about your personal data or this Privacy Policy, please contact us:

📧 Email: Returns.gloryance@gmail.com